Refund Policy

1. Eligibility for a Full Refund

You are eligible for a 100% refund if both of the following conditions are met:

• Your order status is marked as NOT COMPLETE in the MDM Scope system (the service was not used, or the service failed to deliver the expected result).
• Your refund request is submitted within 7 days of the original purchase date.

To request a refund, contact our support team via the Support page and select "Refund Request" as the subject. Include your order number and email address used at checkout.

2. Situations Where Refunds Are Not Provided

Refunds will not be issued in the following circumstances:

• The order status is marked as COMPLETE in the MDM Scope system — indicating the service was successfully used.
• More than 7 days have passed since the date of purchase.
• The issue is covered and addressed in our documentation, FAQ, or guide and the customer chose not to follow the provided instructions.
• The customer refused assistance from the MDM Scope support team.
• The service was purchased for a device that was found to be iCloud Activation Locked in addition to MDM locked — our services address MDM locks only.
• The customer decides to no longer use the device after the service was successfully completed.
• The bypass was re-triggered by the customer performing a macOS reinstall after a successful bypass — in this case, the customer may re-bypass for free using their existing license.

3. What "Order Status NOT COMPLETE" Means

An order status of NOT COMPLETE indicates one of the following:

• The customer purchased the service but did not download, install, or run the service.
• The service was initiated but encountered a technical error that prevented successful delivery.
• Our support team was unable to deliver the ordered service after reasonable attempts to assist.

Within 7 days of an incomplete order, MDM Scope will contact the customer to attempt resolution. If the issue cannot be resolved, a full refund will be issued.

4. What "Order Status COMPLETE" Means

An order status of COMPLETE indicates that the MDM Scope service was successfully delivered — the MDM lock was bypassed or removed from the customer's Mac. Completion is verified by our system logs, which record the successful execution of the service against the device serial number provided at checkout.

No refunds are issued for completed services.

5. Intel T2 MDM Removal — Special Note

The Mac MDM Removal service ($79.99) is a permanent, irreversible process. Once the MDM enrollment has been permanently removed from your Intel T2 Mac, the service is considered complete and no refund can be issued. Please verify your Mac is eligible (Intel T2 chip) and that you intend to proceed before purchasing.

If the MDM Removal service fails to complete due to an incompatible device or a technical error on our end, and the order is marked NOT COMPLETE, a full refund will be provided in accordance with this policy.

6. Partial Refunds

In cases where a service was partially delivered for a device that was found to be unsupported after purchase, MDM Scope reserves the right to issue a partial refund. Any applicable payment processing fees charged by Stripe (typically $1.61–$2.06) may be deducted from the refund amount.

7. Refund Processing

Approved refunds are processed through the original payment method used at checkout via Stripe. Refunds cannot be issued to a different payment method or account.

Refund requests are submitted to Stripe promptly upon approval. Depending on your bank or card issuer, the credit may appear on your statement within 5–10 business days. Once a refund has been issued, it cannot be cancelled.

8. Stolen or Illegally Obtained Devices

MDM Scope does not support the use of our services on known stolen or illegally obtained devices. By purchasing our services, you confirm that you are the rightful owner of the device or have explicit authorization to service it. Refunds will not be issued in cases where a device is found to be reported stolen or the use of our services was unlawful.

9. How to Request a Refund

To submit a refund request:

• Go to our Support page
• Select "Refund Request" as the subject
• Include your order number, email used at checkout, Mac serial number, and a brief description of the issue

Our team will review your request and respond within 24–48 hours.

10. Contact

If you have questions about this Refund Policy, please contact us via our Support page.

Website: www.mdmscope.com